FAQs
Frequently Asked Questions
How long will it take for my candle to ship?
Orders will usually ship within 5-7 business days (7-10 during peak seasons). You can track your order on the Shop app to see where it is in transit and when it will be delivered.
What kind of wicks are used?
The wicks are made of cotton and are reinforced with paper braided through each wick which gives a more consistent burn for heavier fragrance loads and natural soy wax. Also, each 16oz candle has 2 wicks and 4.5oz has 1 wick.
What is the best way to burn a candle?
For best results, trim wick 1/4 inch each time before lighting (after first use). Burn candle no more than 3-4 hours at a time. While burning candle please allow an even melt pool before putting it out; which will allow the candle will burn evenly for future use. Keep candle within sight. Please keep away from small children and pets. Burn candle on an even and heat resistant surface. These reminders, and more can also be found on the warning label that is on the bottom of each candle jar.
How long will the candles burn?
A 16 ounce candle can burn for approximately 80 hours
A 4.5 ounce candle can burn for approximately 30 hours.
(The candles will burn multiple hours longer if the wick is trimmed after each use and handled with love)
How fragrant are the candles?
Candle fragrances vary, but please allow at least an hour (or more) of the candle burning for the scent to travel throughout a room.
What if a candle causes property damage or injury?
Fourever elle LLC is not responsible if damage to property or physical injury occurs, especially if due to customer negligence or carelessness. Proceed at your own risk. Please use caution, handle with care, and read the warning label on the bottom of each candle.
What is used to give the candles a scent?
Some candles are made with essential oils and some are made with fragrance oils. If a candle is made with essential oil then it will be included in the description. If the description just describes the fragrance and doesn't say "essential oil" then fragrance oil was used.
Why are some candles blotchy?
Since soy wax is non-toxic, some candles may appear to be a bit imperfect and some may not. This is normal. Some other waxes contain chemicals that make the wax appear more smooth. We, however, are not willing to comprise health for aesthetic. So we take pride in the imperfections. They are perfectly natural and do not impact performance.
What is the return policy?
If your candle is damaged in transit then it is eligible for a return or exchange for a replacement candle upon proof of damage on delivery date. Shipping costs are not eligible for refund.
Other than damage during transit, once a candle is burned it is not elgible to be returned or exchanged.
If you experience any problems and/or have any concerns then please contact customer service during business hours or email info@foureverelle.com